Customer Service agent - Italian Speaker W/M
Konecta Group France | Gennevilliers | Temps Plein | www.misterbilingue.com |
Konecta is a leader in Customer Care Contact Center. Our expertise allows us to deliver an A-class service to 150 clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognized player in the automotive industry. We are recruiting for our international site based in Gennevilliers (92230) new employees for the following role: Your main tasks:
Incoming and outgoing calls
Professional emails
Live support chat
For the following queries:
General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…
Simples complaints: complaints up to a certain level of complexity, no complaints with a legal or financial impact
Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and an online account for those who are already part of our client base (reset the password, connection not working…)
Native Italian
Fluency English
Experience in customer relations, a great sense of service, and customer satisfaction
Active listening, good writing skills
Empathy, compassion, Flexible, organised, and a team player
Contract
CDI 36h/week + training session (2 weeks)Operational hours:
• Monday
• Friday 08:00
• 20:00, Sat: 8am to 2pm (1 sat per month)Monthly salary gross 1766,96€+ 152€ monthly gross for the English language (our official language)+ 152€ monthly gross for the Language bonus (Italian team language)+ 152€ monthly gross as a performance bonus
• 1€ for each worked hour regarding attendance, quality and productivity25 days off + 6 days RTTMedical and life insurance50% of the public transport fee reimbursedAccess to the restaurant of the company, and to the Work Council.
Incoming and outgoing calls
Professional emails
Live support chat
For the following queries:
General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…
Simples complaints: complaints up to a certain level of complexity, no complaints with a legal or financial impact
Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and an online account for those who are already part of our client base (reset the password, connection not working…)
Native Italian
Fluency English
Experience in customer relations, a great sense of service, and customer satisfaction
Active listening, good writing skills
Empathy, compassion, Flexible, organised, and a team player
Contract
CDI 36h/week + training session (2 weeks)Operational hours:
• Monday
• Friday 08:00
• 20:00, Sat: 8am to 2pm (1 sat per month)Monthly salary gross 1766,96€+ 152€ monthly gross for the English language (our official language)+ 152€ monthly gross for the Language bonus (Italian team language)+ 152€ monthly gross as a performance bonus
• 1€ for each worked hour regarding attendance, quality and productivity25 days off + 6 days RTTMedical and life insurance50% of the public transport fee reimbursedAccess to the restaurant of the company, and to the Work Council.
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