Technical Account Manager - Public Transport H/F - Paris

The primary objective of the role is to provide technical account ownership as the primary product/solution expert and interface for the prospect or customer. The role combines presales and solution consulting activity with some post-sales activity, working with the Sales Account Manager and Head of BU as part of a high-performance sales and account management team.

Job Description

For every opportunity that he/she handles directly, the candidate will be responsible for end-to-end management of all technical aspects of an account under his/her direct control through the entire presales phase of an opportunity:

Pre-sales support:

• Work with the sales person to support the sales cycle for the opportunity from a technical perspective
• Adapt or create customer-facing materials for various stages of the presales process – presentations, technical information notes, deployment/solution architectures, etc.
• Conduct demos of products to customers and prospects and travel to meet them if need be

Ongoing projects management:

• Lead the “solution” creation process that fulfils the customer’s needs
• Play the role of a thought leader and demonstrate business and operational value offered by our client’s solutions, by engaging relevant stakeholders at all levels – senior executives, decision makers and influencers

Product development:

• Develop a deep understanding of a customer or prospect’s business to seek out possible opportunities to upgrade products in concert with the sales team
• Drive the development of the roadmap for the International Development Division

After-sales support:

• Ensure a smooth handoff to the posts-sales stage for a successful deal via a Statement of Work (SOW) and internal discussions, as well as through participation with customer stakeholders and our client's project delivery and service management teams

Key Success Metrics

Key success metrics used to measure performance in this role include Customer-facing metrics:

• Success rate in winning orders and meeting quota targets as part of the sales team (working closely with sales account managers and the Head of the Division)
• Customer/partner satisfaction via metrics related to regular interactions, customer and solution delivery
• Using consultative engagement techniques to discover new leads and opportunities

• Education: Master or equivalent (or higher) degree/diploma in Engineering
• Preferably 3+ years of relevant industry experience, primarily in customer-facing roles, of which preferably at least 2 years should have been in technical presales/project management; should have experience in working with geographically distributed virtual teams.
• Experience in the public transport is a plus (but not mandatory)
• Proactive and strong communicator; above-average verbal and written communication skills:
• Good presentation skills are a must, and ability to “whiteboard” concepts during discussions
• Owning proposals, solution approach notes, preparing bid/RFP response packages and all other activity related to the presales cycle of the sales process
• Strong multi-tasking skills - must be organized, and prioritize activities quickly and effectively

Benefits

And there's more to come :

• Paid vacations + compensary days
• home-working policy allowing you to benefit from a flexible environment
• A Swile restaurant card (55% paid by Famoco)
• A good health insurance (55% paid by Famoco)
• Transport reimbursement (50% paid by Famoco)
• Premises in the heart of Paris (4th arrondissement)
• Liberty Gymlib access and membership: sports and wellness activities
• Access to Leeto: exclusive benefits offered by our CSE
• Coursera license for year-round self-study
• Access to various Famoco events: Team Buildings, Game Nights, aperitifs etc...

Recruitment process :

• Call with HR
• Meeting with Head of BU
• Call with the President

We receive a large number of applications, and that's always fun! Rest assured, your CV won't be forgotten ;) we do our utmost to keep application processing times to a minimum and maintain active contact with our candidates throughout the process.

• All our positions are open to people with disabilities.