Service Account Manager - SOUTH EUROPE

At Exotec, we are at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 1000 ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

As a member of the Western Europe Maintenance team, you will be responsible for :

• Ensure regular monitoring of maintenance contracts, by organizing monthly meetings and efficiently managing invoicing.
• Act as the main point of contact for new customer requests and manage all associated studies.
• You promote Exotec's new products and services to customers, reinforcing the company's added value.
• You supervise the execution of assigned maintenance contracts, guaranteeing their proper implementation and ensuring customer satisfaction.
• You coordinate and optimize relations with subcontractors, ensuring efficient project management.
• You ensure rigorous and precise monitoring of the financial aspects of ongoing projects, guaranteeing the proper management of resources.
• You ensure that sites are ready for production, scrupulously complying with Exotec's operational requirements and actively supervising sites.
• You will travel to South Europe 30-50% of the time, and your manager will be based in the UK.

• Graduate of an engineering school, ideally with a specialization in IT, robotics or industrial automation.
• Proven experience in customer technical support or industrial project sales.
• Strong orientation towards customer satisfaction combined with outstanding interpersonal skills.
• Ability to evolve in demanding technical environments where responsiveness and expertise are fundamental.
• Fluency in English to enable effective communication, Italian is a plus !

• Competitive mutual and health insurance coverage
• Group bonuses and BSPCE awards
• Attractive family policy
• Internal and international mobility program
• Numerous training and development opportunities

We create an inclusive working environment that respects all differences. By joining the Pacte Parité, Exotec is committed to a more gender-balanced French Tech ecosystem.