[réf. y78061400] Registration Supervisor (event position)
Description du poste
The European Society of Cardiology (ESC) is a volunteer-led, not-for-profit, medical society. It is an independent, non-governmental organisation.The ESC is a source of high quality, evidence-based science that pushes the boundaries of cardiovascular medicine. Our members and decision-makers are healthcare professionals who give their time and expertise freely, while continuing their daily, high-paced clinical and/or research work.
ESC volunteers are world-renowned experts; their opinions are routinely sought and their papers regularly published and referenced.
The ESC coordinates observational registries, creates clinical practice guidelines, and organises and endorses educational programmes. We disseminate robust and independent science through our congresses, journals and educational digital tools.We’re the voice of the cardiology community when advocating for heart-health policies, regulations and funding.
All of these things enable us to identify cardiovascular trends, address inequalities, share best practices to improve standards of care for patients
We are:
- 2,500 volunteers
- 57 National Cardiac Societies / 49 Affiliated Cardiac Societies
- Over 102,000 members
We share the latest in cardiovascular science through:
- 17 journals – including our flagship, European Heart Journal
- 14 congresses – including ESC Congress, the largest cardiology congress in the world
- 80+ webinars per year, numerous courses, and 4 post-graduate programmes in collaboration with leading universities
The ESC employs +220 staff, based in Nice and Brussels, who support ESC volunteers in the development and management of these activities.
The ESC is currently looking for a Registration Supervisor (event position) for a permanent contract, CDI, as soon as possible to work at its headquarters in Sophia Antipolis, France.
Major duties and responsibilities:
Guarantee the proper management of the registration of participants in ESC events (e.g. Congresses, exams etc.), respecting internal procedures and rules.
In details:
- Delivery of Registration from A to Z across a selection of congresses, exams and courses across the organisation’s portfolio of onsite, online and hybrid events (as decided by Management).
- Backup the team for Registration delivery when needed, in order to maintain service levels during busy periods or during staff absences.
- System and Process improvement in order to ensure a smooth customer journey and efficient working
- Manage, administer and control event attendee registrations in order support delivery of the event
Description du profil
Profile:
Hard skills:
- Bac +2 / 3 in Events Management - tourism administrative sector, Business, Sales, Marketing
- At least 1 year proven experience in supervisor position of small operational team
- At least 1 year proven experience in Customer Service or Events Management
- At ease working with figures (for reporting and order management)
- Experienced working with IT systems (Email, Case Management System (e.g. Salesforce), spreadsheets (Excel) , MS Word, websites)
- Languages: Excellent level of English (spoken and written),at ease working in French (conversational level), Spanish and other languages are an asset
- Experience with booking systems/CRM or similar
- Interest in the healthcare and medical congresses sector.
- Available to travel (sometimes weekends), Available for ESC Congress (end August)
Soft skills:
- Good listener
- Excellent communicator and Team Player
- Comfortable facing the public (comfortable communicating externally, sometimes dealing with unhappy customers)
- Quick learner (ability to integrate the ESC’s activities/Missions)
- Ability to work with deadlines and prioritise tasks