Receptionist/Concierge

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Located Remotely? N

Every part of the spaces is open to the public.

The Collection is reimagining the luxurious experience through the lens of design, cuisine, wine, art, and beauty. There are no boundaries to well-being or an integrated vision of a habitable area for humans.

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Be able to manage quotations and pre and post-arrival assistance
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary CANDIDATE PROFILE

Education and Experience: Previous experience in a customer-focused industry

Must be fluent in English and French

Preferred: Previous experience in cash handling

Ability and willingness to work flexible hours including weekends, holidays and late nights.