IT Process Manager Senior (F/M)

apartmentCapijobnew placeVaucluse (25) calendar_month26/09/2024

About Worldline Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors.

Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment.

In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com General description An IT Process Manager is responsible to running and maintaining one or more of the ITIL Service Operations processes, in a context of Shared Services used by business acceptance platforms, under strong or light governance, in a given Acceptance business domain whatever their geographies or distributed system portfolio.
He/She supports the head of Business Domain in achieving their objectives and lead the execution of key processes supporting the four cornerstones of operational excellence. Processes include, Incident, Problem, Event, Capacity & Availability, Configuration, Critical Period Management, Business Continuity and PSB/ITSM.
Main activities ?Establish and maintain key ITIL processes. ?Fulfil the role of PCO/PPR as applicable per process and stage of maturity. ?Provide training and awareness of processes in scope. ?Provide platform WL MS KPI and contractual SLA reporting ?Continuously improve the maturity of processes in scope.
?Support maturity assessment and global audit reviews for processes in scope. ?Support Sales and Account management with relevant KPIs and analysis. ?Participate in applicable cross functional forums contributing to the development and improvement of the process.

Profile ?>5 years experience in service delivery and process management ?Experience in a multi-country enterprise organization Expected skillset Soft skills ?Business domain savvy ?Highly communicative, relationship building ?Result oriented, pragmatic ?Perseverance and ability to cooperate ? team work ?Value people and expertise Technical skills ?Technically firm in domain context, state-of-the art

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environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com General description An IT Process Manager is responsible to running and maintaining one or more of the ITIL Service Operations processes, in a context of Shared...