Service Support Manager- Europe, Africa, Middle East

Overview:

Deliver services at the highest levels to our customers by ensuring the service team is properly prepared, external/internal customer sentiment is accurately measured, and key processes are developed and followed.

Responsibilities:

• Manage a team of Service Engineers/Technicians and Authorized Service Providers performing call-center and on-site troubleshooting activities
• Introduce innovative new services that meet the needs of consultants, contractors, distributors and end users
• Ensure customer satisfaction is measured accurately and consistently, and take appropriate actions to improve the customer experience
• Lead the development of standardized processes in all service areas, and ensure adoption
• Work with peer service managers to develop key metrics, and drive standardization
• Develop channel partners to deliver a growing range of Rain Bird branded services
• Promote and market services through our existing, and potentially new, channels
• Develop pricing strategies and monitor adoption and effectiveness
• Monitor customer trends to ensure services are developed with customers’ future requirements are considered

Qualifications:

• B.S. Degree in Engineering, Science, or Business
• Experience managing teams providing services to end user customers
• Experience successfully driving P&L
• 10+ years of experience in a service or engineering environment
• Excellent communication and interpersonal skills
• Willingness to travel up to 25% of the time.

DESIRED QUALIFICATIONS:

• Thorough knowledge of Rain Bird Central Control products.
• MBA
• Experience implementing Quality Management Systems
• Bilingual/multilingual( french, spanish, english)

You can access and modify your data by requesting it with Rain Bird Europe Human Relations at the following address (please join a proof of ID): Rain Bird Europe Human Relations BP72000 900 rue Ampère 13792- Aix-en-Provence.

#LI-Onsite