Service Account Manager (German Speaker)

At Exotec, we put technological excellence at the service of redefining the relationship between humans and robots.

Around the world, our solutions are revolutionizing the way our customers deliver their products to end consumers. We contribute to the success of leading brands in commerce and industry, while improving working conditions for their employees.

Thanks to a combination of artificial intelligence and high-performance hardware, our robots are now deployed all over the world, and their success has made us France's first industrial unicorn.

Joining Exotec is an opportunity to give meaning to your skills. Grow with over 1000 ExoPeople around the world to make your ideas a reality.

The robotics revolution supported by Exotec has only just begun. Are you part of it?

As an Integrator Account Manager, you will be responsible for :

• Responsible for a portfolio of several integrator accounts
• Build and maintain effective long-term relationships
• Own Exotec Product performance metrics for managed integrator accounts, ensure that Exotec achieves the performance required to satisfy integrators
• Build a thorough understanding of integrators needs and requirements
• Coordinate with Integrator Success team to ensure the needs and requirements of integrators are met
• Is the key point of contact between integrators and Exotec
• Support resolution of key issues faced by integrators and deal with complaints to maintain trust
• Prepare the business reviews with integrators and internal stakeholders

• You have a master degree with a specialization in robotics, customer relations, or any other field related to the position.
• Ideally, you have 7 years' experience on similar position
• Skills in customer relations and respect for service levels within an industrial sector
• Ability to manage problems linking mechanics and software
• Communication and reporting skills
• Fluent English and German required

• Competitive health and welfare coverage
• Group bonuses and BSPCE awards
• Attractive family policy
• Internal and international mobility programs
• Numerous training and development opportunities

At Exotec, we guarantee equal opportunities in our recruitment process. All applications received are considered regardless of age, gender, origin, religion, skin color, nationality, sex, disability, sexual orientation or any other distinction protected by law.

We provide an inclusive working environment that respects all differences.